Work from home - Customer Care Associate (French) Job at Odoo, San Francisco, CA

TWE2cDlUZnJKZHY5ZG95K2JmRTd4akR5Mnc9PQ==
  • Odoo
  • San Francisco, CA

Job Description

Customer Care Associate - French Fluency

This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

About the job:

The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Responsibilities

Client Relationship Management:

  • Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
  • Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.

Customer Support:

  • Handle a volume of administrative customer requests with speed and accuracy.
  • Provide clear customer guidance to help maximize their experience of the Odoo product.
  • Maintain excellent communication and customer satisfaction throughout all interactions.

Operational Excellence:

  • Consistently meet performance metrics related to work ethic and task resolution.
  • Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
  • Collaborate with internal teams to escalate and resolve more complex cases as necessary.
  • Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.

Knowledge Sharing:

  • Distribute educational materials and resources to assist customers with self-service options.
  • Actively document and share insights to improve internal workflows and enhance customer experience.

Qualifications and Requirements

  • Bachelor’s degree
  • French fluency (professional or native/bilingual)
  • Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
  • Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
  • Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have

  • Experience in customer support, account management, or related fields.
  • Interest in software products and willingness to learn ERP or SaaS solutions.
  • Ability to improve efficiency in resolving repetitive tasks.

Compensation and Perks:

  • Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
  • PTO (Paid-time-off), paid sick days, and paid holidays
  • Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
  • $100 towards a work-from-home office setup
  • Evolve in a nice working atmosphere with a passionate, growing team!
  • Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
  • Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Job Tags

Holiday work, Immediate start, Home office, Work visa,

Similar Jobs

Foundry Commercial

Assistant Real Estate Manager Job at Foundry Commercial

 ...ago, Foundry Commercial was created to be a different kind of real estate company. Our motto Its Personal rings true in everything...  .... Maintains positive relationships and high retention levels with all tenants. Responds to all problems and concerns and ensures... 

Prairie Band Health Services

Optometrist Contract Job at Prairie Band Health Services

 ...work truly matters? Discover the opportunity to provide impactful eye care in the heart of Utahs stunning Uintah Basin. The Indian Health Service (IHS) and Fort Duchesne Health Center are seeking a full-time Contract Optometrist to serve a vibrant Native American... 

Georgetown Learning Centers

Online Math and Science Tutor Job at Georgetown Learning Centers

Online Math and Science TutorThinkingStorm is a national online tutoring company seeking writing tutors to conduct live online tutoring sessions from home.Our ideal tutor has a BA/BS degree or higher in a math or science related discipline. If tutor is applying to... 

Pirtle Construction Company

Marketing & Graphic Design Coordinator Job at Pirtle Construction Company

 ...and shares in the companys financial success. Marketing & Graphic Design Coordinator: Join our Headquarters in Fort Lauderdale, Florida...  ..., and excellent written, verbal, and graphic skills to assist our marketing and proposal activities for all regions Pirtle serves... 

Adecco

Graphic Design Support Job at Adecco

 ...NATIONAL BEAUTY CLIENT- HYBRID IN NYC, 1 YEAR CONTRACT, HANDS ON GRAPHIC DESIGN INCLUDING BRANDING, PACKAGING, WEB, AND MORE! Job...  ...experience very important -Strong portfolio mandatory -Real time communicator - identify a problem before it becomes one, take...