Customer Service Operations Manager Job at State Farm Agent, Huntington Beach, CA

TktpaCt6M3BJdHIxZElxOWJQQTZ3REg3MWc9PQ==
  • State Farm Agent
  • Huntington Beach, CA

Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills. Ideal candidates will possess strong customer support abilities and be comfortable with data entry tasks.

Responsibilities

  • Provide outstanding customer support via phone, email, and chat to address inquiries and resolve issues promptly.
  • Perform data entry accurately to maintain up-to-date customer records and information.
  • Utilize phone etiquette to communicate effectively with customers, ensuring a professional demeanor at all times.
  • Handle cash transactions accurately when required, ensuring compliance with company policies.
  • Conduct outbound calling to follow up on customer inquiries or feedback as necessary.
  • Analyze customer feedback and data to identify trends and recommend improvements in service delivery.
  • Assist multilingual customers by providing support in their preferred language when applicable.
  • Collaborate with team members to enhance the overall customer experience and streamline processes.

Requirements

  • Proven experience in customer support or a related field is preferred.
  • Strong data entry skills with attention to detail.
  • Multilingual abilities are a plus; proficiency in English is required.
  • Familiarity with computerized systems for managing customer interactions and records.
  • Excellent phone etiquette and communication skills.
  • Ability to analyze information effectively and provide solutions to customer issues.
  • Strong typing skills for efficient handling of inquiries and documentation.
  • A positive attitude and willingness to learn in a fast-paced environment.

Join us in delivering exceptional service that makes a difference for our customers!

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Flexible schedule
  • Paid time off

Shift:

  • 8 hour shift

License/Certification:

  • Personal Lines License (Required)

Ability to Commute:

  • Huntington Beach, CA 92647 (Required)

Ability to Relocate:

  • Huntington Beach, CA 92647: Relocate before starting work (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Relocation, Flexible hours, Shift work,

Similar Jobs

Home Health Care, Inc.

Resident & Home Support Caregiver - Flexible Shifts Job at Home Health Care, Inc.

Job Title: Caregiver - Home Care and Supplemental Assisted Living Hours Location: Greater Minneapolis - Saint Paul Area Salary: $20.00 - $23.00 per hour + Up to $2,000 in bonuses Part-Time and Full-Time Evenings, Nights, or Weekends Are you a ...

Epsilon

Senior .NET Developer Job at Epsilon

 ...accept a Bachelors degree in Computer Science, Engineering, Information Technology, or a related field and five years of progressive,...  ...assistance, adoption assistance Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional... 

Art painting models needed (Jing'an District)

Art painting models needed (Jing'an District) Job at Art painting models needed (Jing'an District)

We are looking for 5 painting models to be paint by our french artist.If you like art painting and you are patient, please send as 4 naked picutre of your full body toBestl

AIFA Solutions

Service Technician Job at AIFA Solutions

 ...Position Overview We are seeking a skilled and customer-focused Field Service Technician to join our team. This role involves preparing and installing equipment, performing maintenance and repairs, and providing on-site and remote support to clients. The ideal candidate... 

Partners Bank

Accounting Manager (Bank) / Req #1104 Job at Partners Bank

 ...Accounting Department Manager Department: Accounting Reports to: VP Controller Supervises: Accounting Associates and Staff Accountants Status: Full Time / Exempt On-Site only Must already be authorized to work in the United States. Relocation...