Chatbot Developer Job at TEK NINJAS, Newark, NJ

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  • TEK NINJAS
  • Newark, NJ

Job Description

Job Title: IVR Chatbot Developer (Genesys focused)

Location: Newark, NJ - Hybrid

Duration: 9-12 Months

Contract: W2

Job Description :

  • In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance.
  • This developer will be building self-service into the IVR Bot.
  • The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).

Key skills/experiences include Self-Service, API, Conversational Bot

Requirements:

  • Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
  • Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
  • Thorough understanding of Genesys Framework, Integration with internal and external components.
  • Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Job Tags

Contract work,

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